Customer Service
FREE shipping on orders $200 or more!
(Continental United States addresses only.)
Our Policies
Ordering
Orders can be made online with our secure shopping cart. We accept PayPal, Visa, MasterCard and Discover. American Express can be processed only through the Paypal option.
Please call 1-888-50-BELLA (23552) to order with a credit card or check.
Email your order to info@bellalunatoys.com.
To mail a check or money order, please add all of your products to the shopping cart and choose "Pay by Mail" for instructions and a printable order form.
How to email your shopping cart to a friend or family member:
- Just add items to the shopping cart.
- On the shopping cart page near the top on the right, click on "Email Cart."
- Complete the form and the shopping cart page will be sent to them!
- Once they receive it, they can complete the checkout process and pay for your items.
Shipping
We ship Parcel Post, Priority Mail or UPS depending on the size and weight of your order. In-stock items will be shipped within 48 hours. If you need something fast, ask about other shipping options. We try to recycle any shipping boxes and packing materials. Our boxes may not be pretty, but we'd like to conserve as much as possible.
Our shipping fees are as follows:
| Order Total | Shipping Cost |
| $14.99 or less | $4.80 |
| $15.00-$24.99 | $6.80 |
| $25.00-$39.99 | $7.80 |
| $40.00-$49.99 | $8.80 |
| $50.00-$74.99 | $9.80 |
| $75.00-$99.99 | $11.80 |
| $100.00-$149.99 | $13.80 |
| $150.00-$199.99 | $15.80 |
| $200.00 and up | FREE SHIPPING for orders within the continental United States only. |
Puerto Rico, APO and FPO addresses will have a $12 surcharge added in our office as well as any additional shipping fees.
Canadian shipping charges are as follows:
| Order Total | Shipping Cost |
| $19.99 or less | $14.99 |
| $20.00-$39.99 | $16.99 |
| $40.00-$59.99 | $18.99 |
| $60.00-$79.99 | $21.99 |
| $80.00-$99.99 | $24.99 |
| $100.00-$149.99 | $31.99 |
| $150.00-$249.99 | $41.99 |
| $250.00-$299.99 | $49.99 |
| $300.00-$400.00 | $54.99 |
Heavy or over-sized items cannot be shipped outside the contiguous 48 states.
Local Pickup
If you live or work near Petaluma, CA, please choose "Local Pickup" for your shipping option in the shopping cart. Then call or email to make an appointment to pick up your order.
Special Orders
If you are interested in anything particular and don't see it here on our Web site, please ask us about special ordering it for you.
Wholesale
We often get inquiries about selling our products to other stores. We are sorry, but we do not sell wholesale.
Return Policy
Satisfaction Guaranteed! If for any reason you are not happy with your purchase, please return it within 60 days for a full refund (minus any shipping charges). No questions asked! Please phone or email for a return authorization and shipping instructions.
Mailing List
Subscribe to the Bella Luna Toys mailing list to receive
special offers, discounts and new product updates! Sign up here:
groups.yahoo.com/group/BellaLunaToys/