Bella Luna Toys is pleased to offer flat rate standard shipping of only $5.95 on all orders, regardless of size, within the continental U.S. (48 contiguous states).

Most shipments are sent via USPS Priority Mail, but we sometimes use UPS or Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships.

Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.

While we strive to ship most orders within 24 hours (on business days), we do occasionally have delays. For guaranteed delivery dates, please choose Express Shipping.

Hawaii, Alaska, Puerto Rico, Guam, APO/AFO

Orders shipping outside the continental U.S. to destinations such as Hawaii, Alaska, US Military addresses, Puerto Rico and Guam will be charged $12.00. If there are additional fees charged by the postal service not covered by the $12.00 fee, we will contact you with the actual shipping cost. Military shipments are considered international by the U.S. Postal Service and require customs forms and special handling. 

Canada

Shipping charges to Canada are as follows:

International Orders

To receive a shipping quote for an order to any other international destination, please email us at info@bellalunatoys.com with a list of the items you would like to purchase, along with your complete mailing address. We will be happy to provide you with an exact quote. We regret that we are unable to ship large, heavy items, like playstands or play kitchens, internationally.

Free Local Pick-Up

If you live in midcoast Maine and would like to make arrangements pick up your order, please enter your zip code on the checkout page, and choose the “Free Local Pickup” option. Then call us at 207.975-6260, or e-mail us at info@bellalunatoys.com to make pick-up/delivery arrangements.

Incorrect Shipping Addresses

Bella Luna Toys does not assume responsibility for orders with incorrect shipping addresses. Please check carefully that the shipping address you enter is correct!

We want you to be happy with all your purchases from Bella Luna Toys. If you are unhappy with your purchase for any reason, please return it within 30 days for a full refund (less shipping charges). If you would like to exchange an item, you will receive a credit equal to your purchase price towards the new item.

Returned items must be in new, unused and resalable condition with all original packaging and tags attached. 

Please contact us at 888.438.1299 or info@bellalunatoys.com for return authorization and shipping instructions.

Don’t see what you’re looking for on the site? Please call us and see if it can be special ordered! We are more than happy to do this when we can. Please note, however, that since special ordered items are not normally carried in our inventory, they must be pre-paid and cannot be returned.

You can create a wish list by emailing your shopping cart to a family member or friend.

To e-mail your shopping cart:

1. Select your items and add them to the shopping cart.
2. On the top right hand corner of the shopping cart, click on "E-mail Cart."
3. Complete the form and the shopping cart page will be sent to the e-mail address you entered.
4. The recipient can then complete the checkout process and pay for your selected items.

We often get inquiries about whether we sell our products wholesale. We are sorry. We do not.

We hope not, but if you do, please feel free to contact us. We love hearing from customers and are happy to be of service. You can reach us between the hours of 9:00 a.m. and 7:00 p.m. EST, Monday through Saturday, or any time via e-mail! 

Telephone:

888.438-1299 (within the continental US)
207.975.6260 (in Maine or outside the continental US) 

E-mail:

info@bellalunatoys.com

Expect a fast, friendly reply within one business day or less!