COVID-19 Shipping Announcement
Because of the measures below being taken to protect our employees and our customers, and because of the increased volume of orders we are experiencing, orders may take longer than usual to process.
We ask for your patience during this critical time and allow a possible extra 3 to 5 extra days for the processing of your order.
In consideration of the recent announcements from the Federal and the State of Maine CDC regarding the spread of the COVID-19 virus, we wanted to inform you of the actions we are taking at Bella Luna Toys to ensure the safety of our customers and our employees.
We are currently taking the following steps at our warehouse and shop in Rockland, Maine:
- In addition to our regular and routine cleaning, we are conducting regular wipe-downs of door handles, countertops, computer keyboards, telephones, and other surfaces that come in frequent contact with hands at least every two hours;
- Our staff has been instructed to stay home if experiencing any symptoms of illness;
- We are practicing frequent hand-washing and hand sanitizer has been provided at each workstation;
- We have moved workstations to create a safe working distance between employees;
- We have reduced the size of our staff and are practicing split shifts in order to have fewer employees working in proximity to one another during business hours.
WE ARE CLOSING OUR ROCKLAND STORE TO RETAIL CUSTOMERS UNTIL IT IS DEEMED SAFE TO RE-OPEN. There will be no store pick-ups allowed during this time, but we are happy to ship orders to the homes of our local customers.
We realize that these measures create inconveniences for our customers and our staff, but are taking these steps in order to help stop the spread of this dangerous virus for the safety of the greater community.
We are grateful for your support and your understanding. We hope that you and your family stay healthy and well, and we will be sending out ideas for keeping kids occupied and moving if your children are being kept home from school for a few weeks or more.
Thank you and be well!
Sarah and all of us at Bella Luna Toys