Returns

What is your return policy?

We want you to be entirely delighted with your purchase from Bella Luna Toys! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges).

To be eligible for a refund, returned ITEMS MUST BE IN NEW, RESALABLE condition with all original packaging intact and tags attached. The product cannot have been used. We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.

If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you, it may not be accepted for return or may be subject to a restocking fee of up to 50%. Items not accepted for return will be shipped back to customer at customer's expense.

Store credit in the form on an e-card may be issued for some returns.

Who pays return shipping?

Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.

If your item arrives damaged or you were sent the incorrect item, please contact us at support@bellalunatoys.com or 1-888-438-1299 with 5 business days to report the problem. Bella Luna Toys will provide further instructions and cover the cost of return shipping.

How do I return an item?

Box up your item(s) and enclose a copy of your packing slip or a note with the name, phone number, email address that the order was placed under, and order number if you have it. Make a note of the reason for your return.

Ship with your choice of trackable carrier such as the US Postal Service, UPS, or FedEx to the following address:

 Bella Luna Toys-Returns , 4407 Jordan Rd., Skaneateles, NY 13152

NOTE: If you choose to ship your return via USPS First Class or Parcel Select, you cannot return your item in a Priority Mail box.

How and when will I be refunded?

A refund for returned items will be issued to your original form of payment. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card sent.

Sale and clearance items are eligible for store credit only.

The refund amount will be calculated based on the price paid minus any coupons, discounts, Star Coins, shipping charges and gift wrapping fees, if applicable.

If the merchandise returned causes the original order sub-total to fall below the $99 threshold for free shipping, applicable shipping charges will be deducted from the refund amount.

Refunds and credits are generally processed within seven business days of receipt of your returned merchandise. You will receive an email confirmation of your refund. Please note that it can take up to 1-2 billing cycles for the refund to appear on your monthly credit card statement.

What if I receive damaged, missing, or incorrect items?

Upon receipt of your order, please inspect your package for damaged, missing, or incorrect items and contact us WITHIN 5 BUSINESS DAYS at support@bellalunatoys.com or 1-888-438-1299 or to report any problems. Please provide your order number, a photo of the damage, and your packing slip. Damaged items reported five business days or more after delivery may not be eligible for return or replacement.

Can I exchange items?

We are unable to offer exchanges, but will be happy to help you process a return, place a new order, and waive the shipping fee on your new order.

Can I return a gift?

Please contact us at support@bellalunatoys.com or 1-888-438-1299 with the order number or name of the person who made the purchase. We will need to reference the original order to be of assistance. 

Gifts can be returned for store credit in the form of an e-gift card issued to the recipient's email address, or we would be happy to refund the purchaser if preferred. If an e-gift card (store credit) is issued to the recipient, the purchaser is not notified of the return. Store credit will equal the price paid for the product less any discount applied.

Returns must be made within 30 Days. Return shipping is the responsibility of the customer.

After contacting customer service, ship your return according to the above FAQ "How do I return an item?"