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Shipping

   
FREE STANDARD SHIPPING

Bella Luna Toys is pleased to free standard shipping on orders of $99 or more within the 48 contiguous United States.

Order must total $99 after all discounts or promotions are applied and must be paid online or by phone at time of order. Free shipping does not apply to purchase orders that are invoiced.

SHIPPING RATES

USA (Within the 48 contiguous United States)

  • Free Standard Shipping for orders over $99 (5-10 business days) - FREE
  • Flat Rate Standard Shipping(5-10 business days)  - $6.95
    • Under $15 - $5.95
    • $15 to $99 - $6.95
  • Priority Shipping (2-4 business days) -     $10.95
  • Expedited Shipping (1-3 business days) - $24.95

Priority and Expedited orders placed after 3:30 p.m. EST will ship the following business day.

HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFO

  • Priority Shipping (5-6 business days) - $14.95

INTERNATIONAL SHIPPING

Bella Luna Toys now offers flat rate standard shipping worldwide via the U.S. Postal Service.

Orders can be placed on the website to the following destinations:

  • American Territories
  • Argentina
  • Australia
  • Brazil
  • Cambodia
  • Canada
  • Chile
  • China
  • Europe
  • Israel
  • Japan
  • Malaysia
  • Mexico
  • New Zealand
  • Philippines
  • Russia
  • Singapore
  • South Korea
  • Thailand
  • Ukraine
  • Canada: $29.95
  • International: $45.95

Some heavier items may be subject to an additional $10 shipping surcharge to international destinations. Items subject to such surcharge will be noted in the product description.

If your shipping destination does not appear in the list above, please contact us with a list of items you are interested in ordering for a shipping quote.

Shipping rates to the countries listed above are as follows:

Flat rate shipping worldwide will be fulfilled via the U.S. Postal Service Priority Mail International. While in most cases delivery will be sooner, please allow up to 2-4 weeks for delivery of orders outside of the U.S. or Canada via flat rate shipping. International shipments are held at customs in the destination country for various periods of time over which we have no control.

Flat rate shipping worldwide is not available in conjunction with any coupons, discount codes, or other special offers.

Please be aware that taxes or duty fees may be charged upon delivery of international orders. We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.

Because some remote destinations are not serviceable by the United States Postal Service or may require special accommodation, we reserve the right to cancel and refund any order to any destination at our sole discretion.

For further information about our shipping services, please contact us.

SHIPPING METHODS

Bella Luna Toys ships via the US Postal Service, UPS, or FedEx depending on weight and destination.

If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.

Most orders are processed and shipped within 1-2 business days and will arrive within 3-10 business days after shipping, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please call us if you would like an estimate of when your package will arrive.

While most orders ship within 1-2 business days, we do occasionally have delays. For guaranteed delivery dates, please choose Expedited Shipping at checkout to receive your order within 2-3 business days. 

If you need your package by a specific date, please leave a note in the "Comments" section when checking out.

Items that are drop shipped from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Drop shipped items are indicated as such in the item description. Allow up to two weeks for delivery of drop shipped items.

INCORRECT SHIPPING
ADDRESS

Bella Luna Toys does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, or if a package must be intercepted with an address correction, customer is responsible for charges to re-ship. UPS charges $12.00 for an address correction.

SHIPPING MATERIALS

To conserve natural resources, Bella Luna Toys is committed to reusing boxes and packing material whenever possible. Please excuse any markings or stickers on boxes that may have made a previous journey!

FREE LOCAL PICK-UP

If you live in midcoast Maine and would like to make arrangements to pick up your order at our store in Rockland, after entering your Maine address on the checkout page, choose “Free Local Pickup” as your delivery method.

Orders may be picked up at our store at 3 Gordon Dr. in the Rockland Industrial Park between 9:00 a.m. and 4:00 p.m., Monday through Friday.