Service
| RETAIL STORE |
Bella Luna Toys now has a retail shop located at 3 Gordon Drive, Rockland, ME 04841 in the Rockland Industrial Park. Our store hours are Monday to Friday from 9:00 a.m. to 4:00 p.m., and Saturdays by appointment. For more information, please give us call at 207-593-7990. |
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| RETURN POLICY |
We want you to be 100% delighted with your purchase from Bella Luna Toys! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges). If you would like to exchange an item, you will receive a credit equal to your purchase price towards the new item. Returned items must be in new, unused condition with all original packaging intact and tags attached. New, unused merchandise returned between 30 and 90 days may be returned for store credit. Bella Luna Toys stands behind the quality of all the products we carry. If you receive a defective or damaged item, please call us at 888-438-1299 or e-mail us. We will pay for return postage for damaged or defective merchandise. To ensure that you receive full credit for your returned item, returns should be sent insured with tracking number via USPS, Fedex or UPS to: Bella Luna Toys, 3 Gordon Dr, Suite F, Rockland, ME 04841 Please enclose your origial packing slip along with a note stating the reason for your return. |
| SPECIAL ORDERS | Don’t see what you’re looking for? Please contact us by e-mail or phone and see if it can be special ordered! We are more than happy to do this when we can. Please note, however, that since special ordered items are not normally carried in our inventory, they must be pre-paid and cannot be returned. |
| WISH LISTS |
You can share a Wishlist with family members or friends, which can help them choose just the right gift. To e-mail your Wishlist:
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| COUPONS CODES AND GIFT CERTIFICATES | Coupon codes, promotional codes, and gift certificate numbers shound be entered on the SHOPPING CART PAGE, before proceeding to checkout or checking out with PayPal. Coupon codes must be applied at time of purchase. If you are having trouble applying a coupon code, please call us at 1-888-438-1299 before completing your order. |
| PRINT CATALOG | At this time we do not offer a print catalog, though it is something we are considering for the future. |
| WHOLESALE | We often get inquiries about whether we sell our products wholesale. We are sorry. We do not. |
| STILL HAVE QUESTIONS? |
We hope not, but if you do, please feel free to contact us. We love hearing from you and are happy to be of service. You can reach us between the hours of 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday, or any time via e-mail. TELEPHONE:1.888.438.1299 (within the continental US) E-MAIL:To contact us by e-mail, please click the "Contact" tab at the top of this page. Expect a fast, friendly reply within one business day! |
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