Child playing with Grimm's wooden pieces

OUR HOLIDAY

Return Policy

We want you to be entirely delighted with your purchase from Bella Luna Toys.

Holiday Return Policy

Return your holiday purchases by 1/15/2023 for a full refund (less promotional discounts and shipping charges). This includes all items purchased between 11/1/2023 and 12/31/2023. Customers are responsible for return shipping costs unless the items were damaged or shipped to you in error.  

How to Make a Return

  • Click below to visit our Returns Center
  • Enter your order number and email address
  • Follow the instructions and select the items to return.
  • An email confirmation will be sent with shipping guidelines and next steps.

Frequently Asked Questions

Where do I find my order number?

  • Your order number starts with “B” and is on the packing slip or email order confirmation.  
  • Or, LOG IN to your account to view you order details.
  • If you do not have an account, CREATE AN ACCOUNT with the email address you used with your order
  • Still need help? Click here to contact us.

What do I do if my item arrived damaged or defective?

  • Please report damages or defects within 5 days of delivery.
  • Please click here to contact us with your order number, a photo of the item as it was received.
  • Please include a photo of the box and any packing materials. Photos should be in focus, well-lit and taken from a distance of 6 –12.”

What items are eligible for return?

  • Any new, unopened, unused items in original packaging. 
  • Within 30 days of purchase. 
  • All items must be returned packed in a shipping box. Items sent without a shipping box that arrive with shipping labels, packing tape, etc. affixed to the product packaging will not be accepted for return.

What items are non-returnable?

  • We do not accept opened items, or items that show signs of use.  
  • Gift cards 
  • Final sale items 

How is the refund amount calculated?

  • The refund amount will be calculated based on the price paid for the item(s) minus any discounts or Star Coins, and the cost of the return shipping label.
  • Outgoing shipping fees are not refunded.
  • If a return drops the order below the qualifying amount for a free gift promotion, the value of the free gift will be deducted from the refund. If you would like a full refund, please include the free gift promotional item with your return. 

How will I receive my refund? 

  • Refunds are issued to the original form of payment, or as an e-gift card credit to bellalunatoys.com. Please allow 5-7 days for the refund to be issued.