Returns and Exchanges
We want you to be 100% delighted with your purchase from Bella Luna Toys! If you are unhappy with your purchase for any reason, you may return it within 60 days for a full refund (less promotional discounts and shipping charges).
Refund will be issued to purchaser's original form of payment. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card e-mailed.
Bella Luna Toys stands behind the quality of all the products we carry. If you receive a defective or damaged item, please call us at 888-438-1299 or e-mail us so that we can make things right.
If there are any issues with your order, please don't hesitate to contact us before leaving feedback or filing a claim. We'll be more than happy to resolve any issues. We take pride in offering excellent customer service and customer satisfaction.
To be eligible for a return, items must be in new, unused condition with all original packaging intact and tags attached.*
For hassle-free returns within the United States, CLICK HERE to create a USPS Priority Mail return label and to view our complete policy.
We are sorry we are unable to offer exchanges, but will be happy to help you process a return and place a new order.
If you are returning an item from outside the United States, or you would prefer to return an item on your own, returns should be sent insured with tracking number via USPS, Fedex or UPS to:
Bella Luna Toys - Returns
3 Gordon Dr.
Rockland, ME 04841
Please enclose your packing slip noting the reason for your return. If you no longer have your packing slip, include a note with your name, phone number, email address that the order was placed under, and order number if you have it.
Refund will be issued to purchaser's original form of payment. If item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card e-mailed.
Refund amount will be calculated based on the price paid minus any coupons, discounts, shipping charges, and gift wrapping fees, if applicable.
If the merchandise returned causes the original order subtotal to fall below the $99 threshold for free shipping, applicable shipping charges will be deducted from the refund amount.
Refunds and credits are generally processed within seven business days of receipt of your returned merchandise. You will receive an email confirmation of your refund. Please note that it can take up to 1-2 billing cycles for the refund to appear on your monthly credit card statement.
* We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces. Returned items that have been opened or are no longer in intact packaging are eligible for store credit only if accepted for return. Item may be subject to a 25% restocking fee or will be returned to customer at customer's expense.