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Shipping

FREE STANDARD SHIPPING

Bella Luna Toys is pleased to offer FREE Standard Shipping on all orders of $99 or more, shipping within the 48 contiguous United States.

To qualify for FREE SHIPPING, order must total $99 after all discounts or promotions are applied, and must be paid online or by phone at time of order.

Purchase Orders from institutions that are invoiced do not qualify for free shipping, and will be billed 10% of the order total for shipping.

SHIPPING RATES

USA (Within the 48 contiguous United States)

  • FREE STANDARD SHIPPING for orders over $99 (5-10 business days) - FREE
  • FLAT RATE STANDARD SHIPPING (5-10 business days) - $6.95
  • PRIORITY SHIPPING (2-4 business days) - $10.95
  • EXPEDITED SHIPPING  (1-3 business days) - $24.95

Priority and Expedited orders placed after 3:30 p.m. EST will ship the following business day.

HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFO

  • PRIORITY SHIPPING (5-6 business days) - $14.95
SHIPPING METHODS

Bella Luna Toys ships via the US Postal Service, UPS, or FedEx depending on weight and destination.

If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.

Most orders are processed and shipped within 1-2 business days and will arrive within 3-10 days after shipping, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact us if you would like an estimate of when your package will arrive.

For guaranteed delivery dates, please choose Expedited Shipping at checkout to receive your order within 1-3 business days. 

If you need your package by a specific date, please leave a note in the "Comments" section when checking out.

Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Drop shipped items are indicated as such in the item description. Allow up to two weeks for delivery of drop shipped items.

See the following map for estimated shipping times.

Map of US shipping times from Rockland, ME

INTERNATIONAL SHIPPING

Bella Luna Toys now offers International Flat Rate Shipping via the U.S. Postal Service.

  • Canada - $29.95
  • International - $45.95

NOTE: Many large, heavy, and oversized items cannot be shipped internationally. Please read product descriptions carefully for exceptions.  

Orders can be placed online with a shipping address to the following countries:

  • American Territories
  • Argentina
  • Australia
  • Bermuda
  • Brazil
  • Cambodia
  • Canada
  • Chile
  • China
  • Europe
  • Israel
  • Japan
  • Malaysia
  • Mexico
  • New Zealand
  • Philippines
  • Singapore
  • South Korea
  • Thailand

If your shipping destination does not appear in the list above, please contact us with a list of items you wish to order for a shipping quote.

Some heavier items may be subject to an additional $10 shipping surcharge to international destinations. Items subject to such surcharge will be noted in the product description.

In most cases our Flat Rate International Shipping rate is an economical choice, but if you have a small, lightweight order, please contact us for a shipping quote. We may be able to ship your order via First Class International Mail for less.

Flat rate shipping worldwide will be fulfilled via the U.S. Postal Service Priority Mail International. While in most cases delivery will be sooner, please allow up to 2-4 weeks for delivery of orders outside of the U.S. or Canada via Flat Rate Shipping. International shipments may be held at customs in the destination country for various periods of time over which we have no control.

International Flat Rate Shipping is not available in conjunction with any coupons, discount codes, or other special offers.

Please be aware that taxes or duty fees may be charged upon delivery of international orders. We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.

Because some remote destinations are not serviceable by the United States Postal Service or may require special accommodation, we reserve the right to cancel and refund any order to any destination at our sole discretion.

International customers should choose PayPal as their payment method.

INCORRECT SHIPPING
ADDRESS

Bella Luna Toys does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, or if a package must be intercepted with an address correction, customer is responsible for charges to re-ship. UPS charges $12.00 for an address correction.

SHIPPING MATERIALS

To conserve natural resources, Bella Luna Toys is committed to reusing boxes and packing material whenever possible.  Please excuse any markings or stickers on boxes that may have made a previous journey!

The packing peanuts we purchase are biodegradable and compostable, but we occasionally use recycled styrofoam peanuts donated to us by our local food co-op. We ask our customers to recycle packing peanuts they receive from us. Any UPS Store will accept peanuts for recycling.

If you prefer that your package be packed without styrofoam peanuts, please note this as a COMMENT when checking out.

FREE LOCAL PICK-UP

If you live in midcoast Maine and would like to make arrangements to pick up your order at our store in Rockland, after entering your Maine address on the checkout page, choose “Local Pickup at our Rockland Store” as your delivery method.

Orders may be picked up at our store at 3 Gordon Dr. in the Rockland Industrial Park between 9:00 a.m. and 4:00 p.m., Monday through Friday.