|FREE STANDARD SHIPPING||
Bella Luna Toys is pleased to offer FREE Standard Shipping on all orders of $99 or more, shipping within the 48 contiguous United States.
To qualify for FREE SHIPPING, order must total $99 after all discounts or promotions are applied, and must be paid online or by phone at time of order.
Purchase Orders from institutions that are invoiced do not qualify for free shipping, and will be billed 10% of the order total for shipping and handling.
USA (Within the 48 contiguous United States)
Quick Ship and Expedited orders receive priority handling. Orders placed after 3:30 p.m. EST will generally be processed by the following business day. If you need a package to arrive by a specific date, please give us a call at 1- 888-438-1299 for an estimated delivery date.
HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFOUSPS PRIORITY MAIL
Orders to HI, AK, US Territories, and APO/AFO ship via USPS Priority Mail, as shipping UPS Ground to these locations is cost prohibitive.
Bella Luna Toys ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.
If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.
Most orders are processed and shipped within 1-2 business days and will arrive within 3-10 days after shipping, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact us if you would like an estimate of when your package will arrive.
For guaranteed delivery dates, please choose EXPEDITED SHIPPING at checkout to receive your order within 1-3 business days.
If you need your package by a specific date, please leave a note in the "Comments" section when checking out.
Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Drop shipped items are indicated as such in the item description. Allow 2-3 weeks for delivery of drop shipped items.
See the following map for estimated shipping times.
Bella Luna Toys now offers International Flat Rate Shipping via U.S. Postal Service Priority Mail International.
NOTE: Many large, heavy, and oversized items cannot be shipped internationally. Please read product descriptions carefully for exceptions.
International customers should choose PayPal as their payment method.
Orders can be placed online with a shipping address to the following countries:
If your shipping destination does not appear in the list above, please contact us with a list of items you wish to order for a shipping quote.
Some heavier items may be subject to an additional $10 shipping surcharge to international destinations. Items subject to such surcharge will be noted in the product description.
In most cases our Flat Rate International Shipping rate is an economical choice, but if you have a small, lightweight order, please contact us for a shipping quote. We may be able to ship your order via First Class International Mail less expensively.
While in most cases delivery will be sooner, please allow up to 2-4 weeks for delivery of orders outside of the U.S. or Canada via Flat Rate Shipping. International shipments may be held at customs in the destination country for various periods of time over which we have no control.
International shipments are labeled as "Merchandise" and may be subject to import fees (at the cost of the buyer). We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.
Though tracking numbers are provided for all shipments, status updates beyond the United States are only available for select countries. For more information, please click here to review the list of eligible countries.
Bella Luna Toys is not responsible for lost or delayed international shipments.
If the actual cost to ship an order to an international destination exceeds the shipping rate charged, we reserve the right to collect additional shipping fees or cancel and refund any order at our sole discretion.
Bella Luna Toys does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, or if a package must be intercepted with an address correction, customer is responsible for charges to re-ship. UPS charges $12.00 for an address correction.
To conserve natural resources, Bella Luna Toys is committed to reusing boxes and packing material whenever possible. Please excuse any markings or stickers on boxes that may have made a previous journey!
If you prefer that your package be packed without styrofoam peanuts, please note this as a COMMENT when checking out.
|FREE LOCAL PICK-UP||
If you live in midcoast Maine and would like to make arrangements to pick up your order at our store in Rockland, after entering your Maine address on the checkout page, choose “Local Pickup at our Rockland Store” as your delivery method.
Orders may be picked up at our store at 3 Gordon Dr. in the Rockland Industrial Park between 9:00 a.m. and 5:00 p.m., Monday through Friday.