Bella Luna Toys now has a retail shop located at 3 Gordon Drive, Rockland, ME 04841 in the Rockland Industrial Park.
Our store hours are Monday to Friday from 9:00 a.m. to 4:00 p.m.
For more information, please give us call at 207-593-7990.
We want you to be 100% delighted with your purchase from Bella Luna Toys! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges).
If you would like to exchange an item, you will receive a credit equal to your purchase price towards the new item, and there is no additional shipping charge on exchanges.
Returned items must be in new, unused condition with all original packaging intact and tags attached. New, unused merchandise returned between 30 and 90 days may be returned for store credit.
Bella Luna Toys stands behind the quality of all the products we carry. If you receive a defective or damaged item, please call us at 888-438-1299 or e-mail us. We will pay for return postage for damaged or defective merchandise.
To ensure that you receive full credit for your returned item, returns should be sent insured with tracking number via USPS, Fedex or UPS to:
Bella Luna Toys, 3 Gordon Dr, Suite F, Rockland, ME 04841
Please enclose the packing slip that was included with your order with a note stating the reason for your return.
By law, we are only required to collect sales tax on orders shipped within the State of Maine.
|COUPON CODES AND GIFT CERTIFICATES||
If you are having trouble using a coupon code, please check that the code was entered correctly, hasn't expired, and that your order qualifies for the terms of the promotion. Coupon codes are not case sensitive and contain no spaces.
Be sure to click the "Apply Coupon" button on the Checkout Page before clicking "Place Order."
Coupons must be applied to your order at time of checkout in order to qualify for a promotion. Promotional discounts cannot be applied once the order has been submitted. If you are still having difficulty, please contact Customer Service at 888-438-1299 Mon-Fri from 9 AM-5 PM EST.
You can share a Wishlist with family members or friends, which can help them choose just the right gift.
To e-mail your Wishlist:
|SPECIAL ORDERS||Don’t see what you’re looking for? Please contact us by e-mail or phone and see if it can be special ordered! We are more than happy to do this when we can. Please note, however, that since special ordered items are not normally carried in our inventory, they must be pre-paid and cannot be returned.|
|PURCHASE ORDERS||We are happy to accept Purchase Orders from schools and institutions. Please send your purchase order by e-mail or fax to 1-207-209-4532. We will be happy to provide a W-9 if your organization requires one.
Note that our Free Shipping offer on orders over $99 only applies only to orders placed online or by phone and prepaid at the time of order. Purchase Orders that are invoiced and will be charged a shipping fee of 10% of the order total, with a minimum charge of $7.95.
|WHOLESALE||We often get inquiries about whether we sell our products wholesale. We are sorry. We do not.|
|PRINT CATALOG||We do not currently offer a print catalog, though it is something we are considering for the future.|
|STILL HAVE QUESTIONS?||
We hope not, but if you do, please feel free to contact us. We love hearing from you and are happy to be of service. You can reach us between the hours of 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday, or any time via e-mail.
1.888.438.1299 (within the continental US)
To contact us by e-mail, please click the "Contact" tab at the top of this page.
Expect a fast, friendly reply within one business day!